Effective Date: June 4, 2025
These Terms of Service (“Agreement”) govern the relationship between Osumatech Oy, a company registered in Finland (“Osumatech”, “we”, “us”, or “our”), and you, the customer (“Customer”, “you”), regarding your access to and use of our software-as-a-service platform, including any related applications, tools, or services (collectively, the “Platform”). By accessing or using the Platform, you agree to be bound by this Agreement. Additional terms, such as those in pricing quotes or specific feature guidelines posted on www.osumatech.ai, are incorporated by reference.
Subject to this Agreement, Osumatech grants you and your authorized employees or contractors (“Authorized Users”) access to the Platform starting on or shortly after the Effective Date. You are responsible for ensuring Authorized Users comply with this Agreement and for preventing unauthorized access. You must promptly notify us at support@osumatech.ai of any unauthorized use or changes in Authorized User status (e.g., termination of an employee’s access).
Osumatech grants you a non-exclusive, non-transferable (except as permitted under Section 8.5), revocable license during the Term to access and use the Platform and any associated reports solely for your internal business purposes (e.g., data analytics, business insights). This license is limited to Authorized Users and does not extend to third parties unless expressly permitted. All rights not granted herein are reserved by Osumatech.
The Platform, including its software, algorithms, AI models, user interfaces, designs, and related intellectual property, is owned exclusively by Osumatech. Any enhancements, modifications, or derivative works remain our property. You retain ownership of data you provide or generate through the Platform (“Customer Data”), subject to Section 3.
You and your Authorized Users may not:
The Platform may process or display data from third-party sources (e.g., public websites, APIs, or social media) (“Third-Party Content”). We do not control, verify, or endorse Third-Party Content. You use such content at your own risk and are responsible for evaluating its accuracy or suitability before relying on it for decisions or transactions.
You are solely responsible for the accuracy, legality, and quality of Customer Data, including any personal data submitted to the Platform (e.g., employee records, client information). You must:
If Customer Data integrates with third-party systems (e.g., CRM tools), you or the third-party provider are responsible for those systems’ security.
We will process Customer Data in accordance with this Agreement, our Privacy Policy, and applicable laws, including GDPR. We maintain industry-standard technical and organizational measures to protect Customer Data’s confidentiality, integrity, and availability. We are not liable for your strategic or operational decisions based on Platform outputs.
You agree to pay the fees specified in the applicable pricing quote or subscription plan (“Fees”). Fees are non-cancelable and non-refundable unless otherwise stated in the quote or required by law (e.g., EU consumer withdrawal rights under Section 8.2).
Osumatech reserves the right to change the content of the subscription plans at any time, discontinue certain subscription plans or add new ones.
The subscription fees apply through the term of the subscription. At renewal, Osumatech has the right to change the pricing.
For invoiced Customers, Fees are billed at the start of the subscription Term and due within 30 days of the invoice date unless otherwise agreed. For Customers using credit cards or electronic payments, Fees are charged automatically. If payments are overdue by 30 days or fail due to reasons not attributable to us or our payment processor, we may suspend your access to the Platform until payment is received. You are responsible for any applicable taxes, excluding taxes on our income.
“Confidential Information” means non-public information disclosed by one party (“Disclosing Party”) to the other (“Receiving Party”) that is marked as confidential or would reasonably be considered confidential (e.g., Customer Data, Platform algorithms). Customer Data is your Confidential Information; Platform-related materials are ours.
The Receiving Party will:
Confidentiality obligations do not apply to information that:
The Receiving Party may disclose Confidential Information if required by law or court order, provided it notifies the Disclosing Party (where legally permitted) and cooperates to limit disclosure.
We may use anonymized, aggregated data derived from your Platform use (e.g., usage patterns) to improve our services, develop new features, or for other purposes, provided it does not identify you. We may also use feedback or suggestions you provide without restriction, without obligation to compensate you.
This Agreement begins on the Effective Date and continues for the duration specified in your subscription plan or quote (“Term”), unless terminated earlier per this Agreement.
Either party may terminate this Agreement with 60 days’ written notice. For EU individual consumers, see Section 8.2 for withdrawal rights.
Either party may terminate immediately if the other materially breaches this Agreement and fails to cure the breach within 30 days of written notice. Examples of material breach include non-payment, unauthorized Platform use, or violation of confidentiality obligations.
Upon termination or expiration:
We warrant that the Platform will perform substantially as described in our documentation under normal use. Except as expressly stated, the Platform is provided “as is.” To the maximum extent permitted by law, we disclaim all implied or statutory warranties, including for merchantability, fitness for a particular purpose, title, or non-infringement. We do not guarantee uninterrupted, error-free operation or specific results from Platform use. We are not liable for third-party products, services, or content.
To the fullest extent permitted by law, neither party will be liable for indirect, incidental, special, consequential, or punitive damages, including lost profits, business interruption, or data loss, even if advised of the possibility of such damages.
Each party’s total liability under this Agreement will not exceed the Fees paid or payable by you in the 12 months preceding the claim. This cap does not apply to liability for gross negligence, willful misconduct, or personal injury/death caused by a party’s actions.
These limitations are a fundamental part of the Agreement and reflect the allocation of risk between us. They apply even if other remedies fail their essential purpose.
This Agreement is governed by the laws of Finland, excluding its conflict-of-law principles. Any disputes will be resolved exclusively in the courts of Helsinki, Finland. The United Nations Convention on Contracts for the International Sale of Goods does not apply.
If you are an individual consumer in the EU, you may have a 14-day right to withdraw from this Agreement without reason, starting from the Effective Date. To exercise this right, notify us at support@osumatech.ai. If you use the Platform during this period, you waive this right. Refunds for prepaid Fees will be processed within 14 days of notice, subject to applicable law.
If any provision is found invalid or unenforceable, it will be modified to the minimum extent necessary to make it valid, and the remaining provisions will remain in effect.
Failure to enforce any provision does not waive it for future enforcement.
You may not assign this Agreement without our prior written consent, except in connection with a merger, acquisition, or sale of all or substantially all your assets. We may assign this Agreement without your consent in similar circumstances. Any unauthorized assignment is void.
You will comply with all applicable laws, including export controls and data protection regulations, when using the Platform.
Neither party is liable for delays caused by events beyond their reasonable control (e.g., natural disasters, internet outages), except for payment obligations. The affected party must notify the other and resume performance as soon as possible.
We are independent contractors. You have no authority to act on our behalf.
Notices must be in writing and sent to: for Osumatech, support@osumatech.ai; for you, the email provided at registration. Notices are deemed received upon confirmation of delivery.
This Agreement, including incorporated documents, is the complete agreement between us regarding the Platform, superseding all prior discussions. In case of conflict with a Non-Disclosure Agreement (NDA) between us, the NDA’s conflicting terms prevail, but this Agreement otherwise remains enforceable.
For questions or support, contact us at:
Email: support@osumatech.ai
Address: Osumatech Oy, 3539002-9, Finland
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